Return Authorization : Return Authorization can be requested by emailing us at info@partshark.com. All returns must be accompanied by a Return Authorization Number, known as "RTA" number and a copy of the invoice. We must be notified within 24 hours of receipt of any missing, defective, or damaged products.
Original packaging in good condition : All non-damaged products must be original packaging (undisturbed). All products must be suitable to return to our supplier or resell. All products must be free from scratches,dents,tear,signs of wear,writing on package of any kind- no exceptions. If PartShark.com receives your return with any damages or missing the original packaging the item will be rejected. You will be responsible for shipping to send back to you in the event your return is rejected for any reason.
Returns on electrical parts and decals : No returns on electrical parts or decals. Sorry no exceptions
15-Day return period : Returns MUST be RECEIVED no later than 15 days from the date it was delivered to you (as shown on the delivery confirmation system.
Closeout items : PartShark.com does not accept returns on closeout items.
Why you have to pay the restocking fee of 20% : We charge a modest 20% restock fee for OEM parts orders that meet our return criteria. The manufacturer charges Partshark.com a 20% restocking for returned OEM parts as long as they are returned in 15 days. we are willing to absorb the shipping from PartShark to the manufacturer but must pass on the 20% restocking fees.
Original shipping charges are not refundable. Returns must be preauthorized by us and are subject to a 20% re-stocking fee. These amounts will be deducted from the original amount billed and the remaining balance will be credited to the original credit card or PayPal account.
Incorrect part or item received : In the event you receive incorrect part, product, or item and PartShark is responsible for the error, notify us immediately. You will not incur any additional charges in most cases. We will replace incorrect item(s) and pay the additional shipping charges. In the event you ordered the wrong part or item(s) refer to the return policy above. Example, you thought you ordered an YZFR6 right lower fairing in blue and really you ordered a red fairing. In this case you would follow the return process under "Return Authorization"
You ordered the incorrect Size : In the event you ordered incorrect size for whatever reason, no problem. We have a few stipulations for exchanging apparel or gear. The apparel or gear item cannot of been worn for any period of time. The apparel item must have all the original tags still intact. No apparel exchanges on a closeouts discontinued item(s). The apparel item must be in its undisturbed packaging. You must exchange the apparel item for the same item in a different size. You pay the shipping charges to us and back to you (both ways).
You ordered the incorrect item : In the event you order a item and you decide it wasn't what you needed, no problem. All aftermarket parts and accessories can be exchanged as long as it meets PartShark.com return conditions described in "Read the PartShark.com Return Policy". All OEM parts returns that meet PartShark.com return conditions will be subject to a 20% restocking fee. You will be responsible for the shipping charges. You must have an "RTA" number to exchange or return the item(s), follow the procedure under "Return Authorization" above. The replacement item must be at least the value of the original item.
Return Shipping Instructions : Return via prepaid UPS or U.S. Postal Service mail. We will not accept any C.O.D. shipments. Insure the shipment for full value of purchase. Use original packaging if possible or equivalent safe packaging. We are not responsible for packages lost during return shipping.
Return/Exchange Instructions : Enclose a copy of your "RTA" Number (write RTA number on shipping package) and copy of original invoice along with details return/exchange instructions.
Return Address: PartShark.com 386 SR 37 North Martinsville, IN 46151.
