Return Authorization Required:
Request an RMA (Return Merchandise Authorization) by e-mailing info@partshark.com. All returns must be accompanied by a Return Merchandise Authorization Number, known as an "RMA" number and an original copy of the invoice. We must be notified within 24 hours of receipt of any missing, defective, or damaged products or we WILL NOT authorize an RMA.
In the upper right hand corner of the box please write in black magic marker the following in this order:
RMA #
Do not forget to include a copy of the invoice in the package.
Mail To:
PartShark.com Returns
7525 E 88TH PL
INDIANAPOLIS IN 46256-1298
Non-damaged products must be in original packaging and undisturbed.
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Products must be suitable to return to our supplier or ready for resell and in new condition.
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Products must be free from all defects, not limited to scratches, dents, tears, wear, and writing.
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7 day return period from the date received from UPS or USPS delivery confirmation receipt.
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Returns must include a copy of the invoice in the package.
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RMA Number and Invoice/Order number marked clearly on the package(s).
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Special cases where returns are not allowed: decals, Arctic Cat parts, Suzuki parts, most body panels/painted panels, Yamaha boat parts (jet and outboard), Yamaha snowmobile parts, Yamaha personal water craft parts, and all electrical components.
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All returns are subject to a restocking fee of 30%. special cases may require additional fees
In the upper right hand corner of the box please write in black magic marker the following in this order:
RMA #
Invoice or Order#
Mail To:
PartShark.com Returns
7525 E 88TH PL
INDIANAPOLIS IN 46256-1298
If PartShark.com receives your return and it violates the terms and conditions for RMA the item will be rejected. The customer is responsible for return shipping if the return is rejected for any reason.
Restocking Fee:
We charge a 30% restocking fee for OEM parts orders that meet our return criteria. The manufacturer charges Partshark.com a 30% restocking for returned OEM parts as long as they are returned in 7 days.
Original Shipping Charges Are Not Refundable: Returns must be preauthorized by us and are subject to a 30% re-stocking fee. These amounts will be deducted from the original amount billed and the remaining balance will be credited to the original credit card or PayPal account.
Incorrect Part or Item Received:
In the event you receive an incorrect part, product, or item and PartShark.com is responsible for the error, notify us immediately. You will not incur any additional charges in most cases. We will replace incorrect item(s) and pay the additional shipping charges. In the event you ordered the wrong part or item(s) refer to the return policy above. Example, you thought you ordered an YZFR6 right lower fairing in blue and really you ordered a red fairing. In this case you would follow the return process under "Return Authorization".
Incorrect Size:
In the event you ordered incorrect size for whatever reason, no problem. We have a few stipulations for exchanging apparel or gear. The apparel or gear item must not have been worn for any period of time. The apparel item must have all the original tags still intact. No apparel exchanges on closeouts or discontinued item(s). The apparel item must be in its undisturbed packaging. You must exchange the apparel item for the same item in a different size. You pay the shipping charges to us and back to you (both ways).
Incorrect Item:
In the event you order a item and you decide it wasn't what you needed, no problem. All aftermarket parts and accessories can be exchanged as long as it meets PartShark.com return conditions described above. All OEM parts returns that meet PartShark.com return conditions will be subject to a 30% restocking fee. You will be responsible for the shipping charges. You must have an "RMA" number to exchange or return the item(s), follow the procedure under "Return Authorization" above. The replacement item must be at least the value of the original item.
Return Shipping Instructions:
Return via prepaid UPS, FedEx or U.S. Postal Service mail. We will not accept any C.O.D. shipments. Insure the shipment for full value of purchase. Use original packaging if possible or equivalent safe packaging. We are not responsible for packages lost or damaged during return shipping.
Return Address:
PartShark.com Returns
7525 E 88TH PL
INDIANAPOLIS IN 46256-1298
